FAQ

Let us help you

How do I place an order ?

To place an order, select the items and add them to your shopping cart while browsing our store. On the checkout page, you may key in your voucher or discount code (if any). Follow the instructions by providing us with delivery information in detail and select your payment method upon making payment.  

Can I edit or cancel my order?

We regret that any order being processed cannot be edited or cancelled. Kindly check your order details carefully before proceed for payment. 

How long does it take to process my order?

Kindly refer to the shipping and delivery page for more info.

How do I check the status of my order?

You will receive an order confirmation email with your order number after the payment is made. Once your order has been processed, you will receive the shipment tracking link via email.

What are the payment methods available?

We accept

- Credit card

- Debit card

- Online banking FPX

- E- wallet (TnG, Boost, Grabpay)

- Atome (Buy Now, Pay Later)

How to pay with Atome (Buy Now, Pay Later) ?

Are there handling fees, duties or taxes?

For Malaysia orders
You will not be charged for any duties or taxes.

For International orders
There may be duties and taxes incurred on your shipment that you will be responsible for as the payment made for your order does not include taxes and duties.For more info, kindly consult your local customs agency. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

What happens, if my parcel fails to be delivered?

You are responsible for any subsequent costs incurred for parcels returned to DREAMM due to attempted deliveries or insufficient/incorrect delivery information provided. Standard shipping fees will be charged for all parcels re-sent from DREAMM. Please make sure that the delivery address and mobile number are accurate for smooth delivery. 

I am sending the item purchased as a gift, can you hide my details and invoice?

Our packaging slip includes only the receiver’s information, your billing details will not be revealed. Printout invoice will not be included in the parcel, it will be emailed to you after payment is made. 

Can I choose a specific date for delivery?

Kindly email us at hello@dreammcollection.co or DM us on Facebook/ Instagram. We will try our best to make necessary arrangement. 

I need the item urgently, can you assist me to expedite?

Kindly email us at hello@dreammcollection.co or DM us on Facebook/ Instagram. We will try our best to make necessary arrangement. 

Do you have any physical store?

Unforturnately, we do not have any physical store for now.